Gift Card Information

You can purchase Gift Cards from all of our full-service restaurant locations or online today! We also offer electronic gift cards to send instantly. Gift cards may be used at any Monkeypod Kitchen and Moku Kitchen location in Hawaii. Gift cards do not expire. Shipping charges do apply. You will receive an email confirmation upon completion of your order. Please note your order will appear on your statement under Handcrafted Restaurants (HCR).*

* Handcrafted Restaurants LLC is a multi-concept restaurant management company dedicated to operating world class, full service restaurants in premiere cities and resorts. Handcrafted Restaurants LLC celebrates the craft of food, drink, and merrymaking and strives to integrate itself into its local communities by supporting local farmers and fishermen, creating new jobs, and keeping its impact on the environment as minimal as possible. By focusing on locally sourced ingredients, sustainable business practices, and socially conscious values, Handcrafted Restaurants LLC seeks to develop connections between residents, guests, the land, and one another.

Return Policy

Return Policy - Monkeypod Kitchen's Online Logo Shop offers full refunds for unworn, unwashed, undamaged, or defective merchandise within 45 days of the original purchase accompanied by the Order Form and with any original(s) attached. All refunds will be made in the form of the original payment/card.

Exchange Policy

Requests to exchange merchandise received as a gift must be accompanied by an Order Form.

Shipping Policy

Gift cards purchased online may not be picked up at any of our restaurant locations. Our plastic gift cards are delivered with a customizable paper gift carrier and are discreetly mailed in standard white envelopes from our Tennessee distribution center (do not mistake for junk mail!). Shipping time will depend on the delivery method you select. To ensure delivery of your order, we recommend shipping purchases over $100 via FedEx. Please be assured that your items will ship out within two (2) business days of purchase. Orders that come in after 3pm CST will ship the following business day. The carriers that may be used are US Postal Service (USPS) or FedEx. Express shipping options are available. Sorry but we are unable to ship to PO or APO Boxes at this time. FedEx deliveries occur Monday through Friday, excluding weekends and holidays. Shipping and handling costs and timeframes are as follows:

  • USPS Standard Mail (Please allow 8-12 Business Days from time of shipment, tracking unavailable) - $3.95
  • USPS Standard Mail with Tracking (Please allow 8-12 Business Days from time of shipment) – $6.90
  • FedEx 2nd Business Day (Please allow 2 Business Days from time of shipment) - $30.95 
  • FedEx Next Business Day (Please allow 1 Business Day from time of shipment) – $61.00

At this time, we are unable to accept international orders online.  If you would like to send a gift card to/from outside the United States, please contact us at info@hcrestaurants.com. Shipping charges will vary.

Lost or Stolen Gift Cards

Please treat your gift card like cash, as Monkeypod Kitchen by Merriman, Moku Kitchen, and Handcrafted Restaurants are not responsible for unauthorized use. If lost or stolen, your gift card can only be replaced for the remaining value with original proof of purchase, including the gift card identification number. Please email us at info@hcrestaurants.com or call 808-263-0849. Be sure to include your full name, contact information, order date and order number.

What happens if my Gift Card does not work?

Gift cards that do not work properly can be loaded onto another card at any Monkeypod Kitchen or Moku Kitchen location.

Security Policy:

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. All pages on this website that transmit sensitive data use SSL encryption.

Privacy Policy

General
At Handcrafted Restaurants, we are committed to protecting your privacy. This privacy policy explains what information we collect about users of our web site and describes how we will use it. Our web site contains links to other sites which are outside our control and are not covered by this privacy policy. If you access other sites using the links provided, your information may be used by the operators of those sites in accordance with their privacy policy, which may differ from ours.

What information do we collect?
We collect the following: Details provided from registration or purchases, Information we learn from web site visitors, and Information about the transactions visitors undertake.

What do we do with the information we collect?
We will use the information: For administering membership of any provided services and to enable us to provide you with better service.

Marketing
For those who have registered for a service, product, or newsletter, we may use your information to notify you regarding relevant information. We may contact you by email. If at any time you decide you no longer want to be contacted by us or to receive information, please contact us and we will remove you from our mailing list.

Disclosures of your information
Monkeypod Kitchen by Merriman and Handcrafted Restaurants will not sell, trade or rent information about you to others.

What about cookies?
“Cookies” are small pieces of information stored on your computer’s hard drive by your browser. We use cookies to simplify the login process. Our cookies do not contain any personally identifiable information. Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. Allow your browser to accept cookies if you would like to use the functionality of this site.

Have Questions?
If you have any questions or comments regarding this policy feel free to contact us.